The challenge
The brand’s craft was exquisite; its words were not. Product pages read like spec sheets, and the campaign line changed with every season. The brief: a voice as considered as the furniture — exclusive without being cold.
The approach
I interviewed two makers, mined reviews for the words customers already used, and built a one-page voice profile: quiet confidence, short lines, no superlatives. Then the campaign line, three ad angles and a launch email trio — all from the same spine.